Frequently Asked Questions
Can't find your answer? Email us — we're happy to help.
We accept PDF, AI (Adobe Illustrator), PSD (Photoshop), EPS, PNG, TIFF, and JPG. For best results, submit a print-ready PDF with all fonts embedded, in CMYK color space, at 300 DPI minimum. Our design team reviews every file and will let you know if anything needs adjustment.
Standard turnaround is 5 business days from proof approval. Faster options are priced automatically — pick your delivery date on the product page and every date shows its all-in price. Orders approved before 2 PM CST, Monday to Friday, can go on press the same business day.
No! We don't have minimums on any of our products. Order one button or ten thousand — every order gets the same careful treatment.
After you place your order and submit artwork, our design team reviews your file within one business day and sends you a digital proof. You'll receive an email with a link to approve or request changes. Production doesn't start until you approve. Rush proof review is available.
Changes can be made until you approve the proof. Once your proof is approved, your job goes to press and changes are no longer possible. Please contact us as soon as possible if you need to make changes.
You can cancel for a full refund any time before you approve your proof. After you approve it, your order is custom work and is refundable only for our errors. Our guarantee: If it's not what you approved, we reprint it free or refund you. Errors in a proof you approved are not covered. If something is wrong with your order, contact us within 5 business days of delivery with photos.
Yes! Our designers can create your artwork from scratch or modify your existing design. Design help is available as an add-on at checkout. Pricing varies by project complexity. Once you order design help, we'll contact you within one business day to discuss your project.
We ship via FedEx and USPS. Shipping options and rates are shown at checkout based on your location and desired delivery date. We ship from Saint Charles, MN.
Absolutely. Sign into your account and navigate to your order history. Click 'Reorder' on any past order to add the same product and options back to your cart. Your previously approved artwork can often be used directly.
Every Door Direct Mail (EDDM) is a USPS program that lets you mail to every address on a carrier route without a mailing list. You choose which ZIP codes or carrier routes to target, and we print and package your postcards for EDDM submission. It's a cost-effective way to saturate a local area with your message.
Yes. Your uploaded artwork is stored securely and is never shared, sold, or used for any purpose other than fulfilling your order. See our Artwork License page for full details.
You'll receive an email with tracking information as soon as your order ships. You can also log in to your account to view the current status of all your orders.